Merge uses the United States Postal Service for most orders from our web store. For select territories, you may see varying shipping options depending on your location. For orders shipped via the United States Postal Service, you may have the option to upgrade to Priority Mail if you need your order faster. Please see below for details on Priority Mail shipping.
We provide tracking information for all orders within the United States. We will send you an email when your order ships. If you do not receive a tracking number for your order, please feel free to contact us at mailorder@mergerecords.com for assistance. We’re always happy to send you updates on your order status when we’re able.
All orders shipping outside the United States from Merge’s U.S. warehouse are shipped via International First Class unless they are over 4 lbs. (1.8 kg), in which case they will ship via International Priority. All International shipping charges are based on the exact postage rates from the selected shipping service. There may be an additional customs fee upon delivery. We have no control or influence over import duties and taxes levied by governments, and therefore, we cannot be held liable for these charges.
Some international orders may be eligible to be shipped from our UK warehouse. If you are located outside of the U.S., these shipping rates may be lower than ordering from our U.S. warehouse. Please note that while we try to keep an extensive inventory available via the UK warehouse, not all items are eligible for shipment from within the UK– some items must be shipped from the U.S. warehouse, which can incur higher shipping costs. We are not able to send special orders to the UK warehouse for specific customers. If you have any questions regarding your international order, please reach out to mailorder@mergerecords.com and we’ll get back to you within 2-3 business days.
Important Notes On Priority Mail:
Please note that Priority Mail is a shipping service provided by the USPS that estimates orders to arrive roughly 1-8 days faster than standard mail depending on your location. While this is true the majority of the time, your order is not guaranteed to arrive faster, and may be subject to delays while in transit. Please also note that, while our team tries to ensure Priority Mail orders go out first, pre-orders placed with Priority Mail shipping will still be shipped to arrive on or around the release date of the item you ordered. However, Priority Mail can help prevent damage to packages as your order will spend less time in transit.
Once you place your order, you can expect it to leave our warehouse in 3–7 days. Transit times may differ once your order has shipped, but generally follow standard USPS estimates:
NOTE: If your order includes a pre-order title, you will receive your entire order in one shipment on or around that title’s release date; we no longer split orders. To receive the in-stock items sooner, please place a separate order for them.
Ship times for international orders vary depending on the distance. Orders shipped from our U.S. warehouse via USPS typically take around 1–4 weeks. Long distances and customs processing can slow down international shipping, so please have patience and trust that your package will arrive safely. If you still haven't received your package 8 weeks after your shipping confirmation, let us know and we'll work with you.
If you would like a shipping cost estimate for your international order, simply begin placing an order on the Merge store. At checkout, the store will calculate your exact shipping charge based on destination, shipping options to your destination, and package weight. If you decide these shipping costs are too great, you will have an opportunity to halt the transaction before it is finalized.
Although we do our best to ship orders in a timely and secure manner, sometimes unexpected delays can occur. If your package has not arrived and the estimated delivery time has elapsed, please refer to your tracking information. If there is a problem, let us know. Please see the pre-orders information below if your order includes a pre-order.
Merge Records cannot be held responsible for any orders lost by postal services. However, we do our best to ensure the happiness of our customers; if you suspect your order has been lost in transit, let us know as quickly as possible. We will try to work with you and ensure you receive the items you ordered. Please note that we are unable to provide refunds or replacements if your order was shipped more than 4 months prior to your request, as we will no longer be able to verify what happened with your shipment at that point.
For potentially lost packages, you can reach out to mailorder@mergerecords.com for assistance. Please allow 2-3 business days for our team to get back to you regarding your request.
A pre-order is an order for an item or album that has not yet been released.
This may be a t-shirt, a new album, a reissue, or any other item that is currently for sale, but not yet ready to be shipped. This allows fans a way to reserve a copy of an upcoming item before it’s out, and to ensure that they receive one as quickly as possible once it’s been released.
Pre-order windows typically begin a month or more prior to the item’s release date. Every album includes a release date (the original date the album was, or is going to be, published), and every product or format includes a “street date,” or the date when the merchandise or format is set to be publicly available.
At times, items that have already been released may be displayed as pre-orders if they are in the process of being restocked. Please carefully review the expected ship date of the item you are ordering to know when you will receive your item.
Please Note: We try our absolute best to set accurate dates for when we expect to be able to ship an item. However, we cannot control manufacturing delays, operational delays, or shipping delays. In the event that there is a major delay on the item you ordered, we will reach out to notify you of the status of your order.
We ship pre-orders to arrive on or around the release date barring manufacturing delays. We cannot always predict issues in transit, and sometimes delivery is delayed. Once your order has shipped, you can refer to your shipping confirmation email to track your package.
If your order includes a pre-order along with in-stock items, the entire order will be held until the pre-order item is ready to ship. To avoid this delay, place your pre-order separately.
If you select Priority Mail shipping for your pre-order, it will still ship to arrive on or around the pre-order item’s release date. However, Priority Mail may help prevent damage to packages as your order will spend less time in transit.
If you’d like to change any of the items in your pre-order, please reach out to mailorder@mergerecords.com with your order number, and the details of the change you’d like to make. Please note that the format of the item you ordered may not be able to be changed once your order has been placed. You may be asked to place a new order in order to get a different format, or in order to add new items to your existing order.
Merge cannot accept returns or offer refunds on any orders outside of the EU except in the case of defective or damaged merchandise. Please see the EU Right of Withdrawal section for more information on EU returns. We are unable to make changes to your order once your order has been shipped.
In the event that you need to cancel your order or change your shipping address prior to it being shipped, please reach out to us as quickly as possible and we will make every effort to get to your request before your order ships. All replacement requests for damaged or defective goods must be requested within 30 days of the customer receiving their shipment.
If you suspect your order is lost, please reach out to us as quickly as possible. We are unable to provide refunds or replacements if your order was shipped more than 4 months prior to your request.
Please be aware that…
According to European Union policy, as of 2026 customers in EU countries are now entitled to cancel their e-commerce orders within the first 14-30 days of their purchase, depending on the country the customer is located in. Please visit the European Union’s page on Returns to view their guidelines.
If you are in the EU and would like to withdraw from your order within the first 14 days of ordering, you may fill out this request form [insert link here] with your cancellation request.
Please note that this policy does not apply to unsealed or used products. In the event that your request is sent after your order has already been shipped, the customer is responsible for paying any shipping costs associated with returning the order. If your order is returned to Merge opened or used, you will not be eligible for a refund.
Please note that this withdrawal form is for customers based in the EU only. Submissions from outside of the EU will not be verified or monitored.
This form is only for orders via the Merge Records store. We do not accept submissions for other retailers or in-person purchases.
Please also do not use this form to submit digital download redemption requests. If you’re having trouble redeeming your digital download, or have any other questions, please reach out to mailorder@mergerecords.com.
Please email us at mailorder@mergerecords.com with your order number, a description of the damaged item, and a photo(s) of the damage or defect. If there is an issue with the audio, a video with sound is required. We will provide further instructions after we review your submission.
We’re a small team, so there may sometimes be a delay in our response, however we will try to get back to you as soon as we can. We aim to respond within 2-3 business days.
Email mailorder@mergerecords.com.
First register and create an account. Once registered, you can add digital downloads to your cart, which can then be purchased via credit card. Upon payment, your download can be accessed either via the order confirmation page, or from your order confirmation email.
Your download should contain two file formats: MP3 and FLAC. View the differences between these formats below.
Merge offers the highest quality MP3s possible. They are encoded without DRM using the LAME encoder at 320 kbps using the best resolution digital master files available.
We also offer FLAC as a lossless audio format. Our FLAC audio is at least CD-quality, and often at higher audio resolutions. Because of the higher quality, FLAC files are much larger than MP3s. While FLAC is ideal for playback via your higher-end home stereo, it does not have the same widespread playback support as the MP3 format. For instance, FLAC audio will not play in iTunes.
Physical albums issued by Merge no longer include physical digital download cards. We now offer digital downloads via a redemption link in your order email, and on your order confirmation page. If you have purchased an album outside of Merge platforms, you may reach out to us with proof of your purchase, and we will do our best to provide you with a digital copy of the album you purchased.
Please reach out to support@mergerecords.com with any download requests. Our team will get back to you and try to ensure you receive a download for the album.
Bandcamp Downloads: Albums purchased on Bandcamp will automatically give you access to download the album via the Bandcamp platform once the album has been released. Albums purchased outside of Bandcamp are not eligible to receive a free Bandcamp download via Merge.
We use industry standard SSL (Secure Sockets Layer) encryption to ensure safe transactions.
Email support@mergerecords.com.
We do not accept unsolicited demos.
Thanks for asking! We love record stores! Contact retail@mergerecords.com and we'll do our best to hook you up.
Thanks for being interested in our music! Contact mailorder@mergerecords.com and we’ll hook you up.
All film and TV licensing requests should be directed to licensing@mergerecords.com.
Email merge@mergerecords.com and we'll connect you to the right person.
